And Now L.L.Bean Is Being Sued

Just days after L.L.Bean announced they would no longer be honoring their lifetime satisfaction guarantee, a man from Illinois filed a $5 million federal lawsuit against the retailer, according to Fortune.

Filed in Chicago, the 16-page lawsuit says that, “Although the warranty promised to have ‘no end date’ and there had not been one since 1912, on February 9, 2018, L.L. Bean announced without forewarning that a new warranty had been made that would limit returns to one year after the date of purchase, and proof of purchase would be required.”

The Maine-based company explained that they made the adjustments because some customers were abusing the policy, returning goods that were purchased secondhand or decades earlier.

Hoping to “represent a national class of all customers,” the lead plaintiff in the case claims that his entire reason for purchasing L.L.Bean products was because of the “company’s century-old unconditional satisfaction guarantee,” which also means that he’s presumably one of the people that would return a 20-year-old, beat-to-hell product and demand a refund.

And not only is the suit seeking $5 million in damages, it’s also looking for “declaration that L.L. Bean’s policy change is an unfair and deceptive breach of warranty in violation of the Magnuson Moss Warranty Act and the Illinois Consumer Fraud Act,” which might be a bit of a reach, considering the new policy contains language that allows for wiggle room after the first year is up.

In case you needed yet another reminder that (some) people are garbage.

You can read more about it at Fortune.

[image via]